Privacy Policy

Last updated: June 2026

Fairspine Digital ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.fairspinedigital.com or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in the following ways:

• Information you provide directly — When you fill in our contact form, send us an email, or enquire about our services, we collect your name, email address, phone number, and any other details you choose to share.
• Automatically collected information — When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This is collected through cookies and analytics tools.
• Communications — If you contact us by email or WhatsApp, we retain a record of that correspondence.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you information about our services, updates, or other content that may be relevant to you (where you have opted in or where we have a legitimate interest)
• Improve and optimise our website and service offering
• Comply with legal obligations
• Prevent fraudulent or abusive activity

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to help us understand how visitors use our site. We may use the following types of cookies:

• Essential cookies — Necessary for the website to function correctly.
• Analytics cookies — We use Google Analytics (and similar tools) to understand traffic patterns, page performance, and visitor behaviour. This data is aggregated and anonymised where possible.
• Marketing cookies — Where applicable, we may use tracking pixels (such as the Meta Pixel or Google Tag) to measure the effectiveness of our advertising campaigns.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may use trusted third-party services to operate our business and deliver our services. These may include:

• Google Analytics — for website analytics
• Google Ads and Meta Ads — for advertising and campaign tracking
• WhatsApp Business — for client communication
• Email service providers — for correspondence and marketing emails
• Cloudflare — for website hosting and security

Each of these providers has their own privacy policy governing their use of your data. We only share the minimum information necessary for these services to function.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. Enquiry and contact form data is typically retained for up to 24 months. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to or restrict our processing of your data
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@fairspinedigital.com. We will respond within 30 days.

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Fairspine Digital
Email: hello@fairspinedigital.com